Frequently Asked Questions

Find answers to common questions about our trucking training courses, certificates, and platform features

General Questions

What is Always Trucking and Loading LLC?

Always Trucking and Loading LLC is your one-stop shop for expert trucking education and logistics training. We provide comprehensive online training for truckers, dispatchers, and logistics workers to help you grow your skills and get certified.

Do I need a CDL to start?

Nope! We've got beginner-friendly courses as well as advanced modules for those already licensed. Whatever your experience level, we have courses designed for you.

Are these courses DSPS compliant?

Yes, our courses are designed with DSPS compliance in mind. However, always check with your specific DSPS office for your particular situation and requirements.

Course Questions

Is there a free trial course?

Yes! We offer a free mini-course so you can preview the training experience before committing. Additionally, each course page has a free sample lesson so you know exactly what you're getting before you enroll.

Do I get a certificate when I finish?

You sure do. After passing the final quiz, your personalized certificate is instantly available for download. All certificates are signed and can be printed for your records.

How long does each course take to complete?

Course durations range from 4 to 8 hours, but since they're self-paced, you can complete them as quickly or slowly as you need.

Are the courses self-paced, or do I need to finish them on a schedule?

They're 100% self-paced. Learn at your own speed, stop and start anytime — you're in control. This flexibility makes our training perfect for busy professionals.

Do courses expire?

Once enrolled, you have lifetime access to the course content and certificates. Learn and review the material whenever you need to.

How many times can I take the quizzes?

You can take each quiz up to 3 times to achieve a passing score. If you need additional attempts, please contact our support team.

Account Questions

How do I sign up and track my progress?

Just create an account. Once you log in, your dashboard tracks all courses, quiz scores, and certificates. You can pick up right where you left off anytime.

What happens if I forget my password?

Just click 'Forgot Password' on the login page, and we'll walk you through the reset process. You'll be back to learning in no time.

Technical Questions

Can I take courses on my phone or tablet?

Absolutely. This site is fully mobile-ready and works great on phones, tablets, and desktops. Our responsive design ensures a seamless experience across all devices.

Can I access course materials offline?

Yes, our training system works offline once the initial course content is loaded. This makes it perfect for drivers who may have limited connectivity on the road.

What devices are compatible with your training platform?

Our platform works on any device with a modern web browser, including smartphones, tablets, laptops, and desktop computers.

Billing Questions

Do you offer group or company discounts?

Yes, we offer special pricing for fleet managers and companies training multiple employees. Contact us directly for custom quotes.

Can I get a refund if I'm not satisfied?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your training, contact us for a full refund.

Still Have Questions?

Our support team is here to help. Reach out through any of these channels and we'll get back to you promptly.

Email Support

Get help with courses and technical issues

training@alwaystrucking.com

Phone Support

Speak with our training specialists

1-800-TRUCKING

Live Chat

Chat with Agent Lee or our support team